Our company’s quality policy is based on eight basic principles;
Client oriented services:
Our Quality Management System is focused on understanding the current and future needs of the client, meeting the requirements and exceeding client expectations.
Our Management (ie General Manager and Assistant General Managers) has fully committed to Quality Management and this commitment is known to all of our staff.
Each task in the daily activities of our company and the execution of our services is carried out with the participation of our personnel who have to incorporate quality into their commitments and responsibilities, and this enables their talents to be used for the benefit of our company and therefore our clients.
In order to achieve the desired quality of our services more efficiently, the dynamic cycle of “PDCA” (“Plan-Do-Check-Act”), which is clearly related to the planning, implementation, control and continuous improvement of all processes at all levels within an organization, the processes identified for managing their resources and the whole system of processes as a whole.
System approach in management:
In order to achieve the desired quality of our services more effectively and efficiently, we use a project management system approach to enable the coordination of the processes identified under the process approach and their compatibility with each other and to clearly define the interactions between them and to ensure that the outputs of a process (including changes) turn into inputs for the related processes. This approach includes project processes (eg communication with the client, drafting or signing the agreement, reviewing and changing client requirements, planning services within the project, project management, construction control management, information and documentation), project support processes (eg quality, risk and information management) and administrative processes (eg human resources, financial management and business planning).
Improve constantly and forever:
“PDCA” (“Plan-Do-Check-Act”) cycle is included in the processes of our company, to solve problems and implement solutions in a rigorous, methodical way and continuously improve systems and processes.
- “Plan” phase to identify and understand the problem or the opportunity that wanted to take advantage of.
- “Do” phase to test the identified potential solution with a small scale pilot project.
- “Check” phase to analyze the pilot project’s results against the expectations that was defined in first step to assess whether the idea has worked out or not. If it has worked, go on to the next step. If it hasn’t worked, return to first step.
- “Act” phase to implement the solution. PDCA is a loop, which means the improved process becomes the new baseline and you continue to look for ways to make it even better for clients.
The PDCA cycle is a continuous loop of planning, doing, checking and acting. It provides a simple and effective approach for solving problems and managing change and it’s useful for testing improvement measures on a small scale before updating procedures and working methods.
Realistic approach to decision making:
In order to obtain client opinions and to monitor our Quality Management System at certain times, internal and external auditors; and to analyze and review our Quality Management System based on the findings of the auditors and the opinions obtained from the client in order to determine which corrective measures shall be taken and the resources to be allocated to the processes in order to ensure the continuous improvement of the existing processes of our Company or to meet the conditions of the new and / or improved processes. In order to be used by the management of our company, appropriate processes have been included in the processes of our company.
Mutually beneficial supplier relationships:
As an engineering and consultancy company, our mutually beneficial relationships apply, in particular, to our relationships with sub-consultants and contractual entities involved in the provision of our services. It aims to establish mutual or informal alliances in order to use common processes to improve efficiency and to develop mutual trust, recognition of personnel capacity and understanding of each other’s quality cultures, and to develop information technology, administrative support, etc. We value long-term supplier relationships in the purchase of goods and services.